FAQs
What payment options do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Apple Pay. If needed, arrangements can be made for payments via Venmo or check.
When will my credit card be billed?
Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped.
What is your return policy?
If you are not 100% satisfied with your purchase simply re-pack it as it was sent the ship it. You willl receive a full refund, credited to the payment method you used to buy the merchandise.
Do you offer Gift Certificates?
Yes! It's a great idea to give art as a gift. Because it can be tricky to choose an artwork for another person, even if you know them well. Gift cards are available in a variety of options.
Every purchased gift card has a unique code. When a you purchase a gift card, you can email the code to the recipient or yourself.
When redeeming a gift card code at checkout, they will see the card value subtracted from their order total. They can also see the balance remaining on the gift card.
Can I cancel my order?
To cancel an order that has not yet shipped, have your order number available and contact our support team by email. We are unable to process cancellations for items that have already shipped.
How much does shipping cost?
Shipping costs are included in the price. For shipping outside of the US contact us. Additional fees will apply.
How are the paintings packaged?
The works are packaged following a standardized packaging process for shipping fine art pieces. Special hand delivery arrangements can be made if within the Los Angeles area. To inquire send us an email.
How long does delivery take?
After the payment has been processed, delivery takes 7 to 10 business days. Once your payment has processed and the item(s) are packaged you will be notified and given an expected arrival date. Feel free to email us for updates.
Is my package insured?
It does sound impossible but most shippers will not insure artwork. But we do! If your package should become damaged during shipping please note that, unless you are ordering a print, each item is a one-of-a-kind piece of art and cannot be replaced with a duplicate. You have the option of either replacing it with a similarly priced item or getting a full refund. If just the frame is damaged and the artwork is still in tact contact us and we will calculate the appropriate refund.
In any case please contact us to start the process.
Is artwork available framed?
When the artwork is already framed, then the frame is a part of the work and therefore included in the price. To find out if a piece is already framed look at the product description. When the work is unframed, we offer framing at extra cost and you will be charged for this along with the price of the artwork. We always ensure that the cost of the frame is within your budget. Custom framing will add time to the delivery schedule.
Does the image on the site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate. If you are not satisfied with the product you receive, you may return it within 45 days for a refund.
We verify the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½"). If you are not satisfied with the product you receive, you may return it within 45 days for a refund.
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